Beitzel Corporation

  • Fleet Maintenance Customer Service Manager

    Job Locations US-MD-Grantsville | US-MD-Cumberland | US-WV-Keyser | US-MD-Frostburg | US-PA-Somerset | US-PA-Meyersdale | US-WV-Kingwood | US-WV-Morgantown | US-MD-Oakland
    Job ID
    2018-1634
    Category
    Oil and Gas
    Employment Type
    Regular Full-Time
  • Overview

    Beitzel Corporation is an industrial construction and service company with over 40 years of experience in the energy, mining, industrial construction and aggregate industries. Our first priority is cultivating a culture of safety to promote the safety of our employees in the workplace. Corporate Headquarters is located in Grantsville, MD with several offices throughout the region. Beitzel Corporation offers a positive work environment, competitive wages, added travel pay, excellent health insurance including: medical, dental and vision, life insurance, 401(k) with a company match, short and long term disability, paid holidays and paid time off.

     

    Beitzel Corporation is now accepting applications for a full-time Fleet Maintenance Customer Service Manager.  The Fleet Maintenance Customer Service Manager will supervise the daily activities of equipment repair and maintenance operations to ensure proper performance and safety of all company vehicles and field equipment. This position will interact with the internal customers of the company to coordinate and facilitate the maintenance and repair of the company vehicles and equipment. This position will require a flexible schedule that will include extended work hours, along with some weekend and emergency call-out work as needed.  The successful candidate will possess customer service experience.      

    This position will report to the Fleet Manager and will work out of the Beitzel Mechanic Shop located in Bittinger, Maryland. Candidates must be flexible and willing to work weekends, and holidays. Areas of operations include, but are not limited to:  MD, VA, PA, WV, VA, OH and NJ.

    Responsibilities

    Safety:

     

    In all actions, employee will promote a culture of safety and empower other employees to express any safety related concerns, including stop work authority for every employee.

     

    Fleet Maintenance:

    • Monitor general condition of all equipment
    • Establish routine and preventative maintenance schedules in coordinate with the Fleet Manager
    • Manage repair shop priorities in coordination with the Fleet Manager
    • Assign all vehicles and manage loaner vehicles
    • Arrange contract repairs when work cannot be performed in shop
    • Manage repair shop priorities in coordination with the Fleet Manager
    • Tracking of work performed and records keeping
    • Inventory control
    • Manage company DOT inspection program and provide required documents to DOT compliance monitor

     

    Customer Service:

    • Field calls and requests for maintenance and/or repair of company vehicles and equipment
    • Communicate potential service options and possibilities to internal customers
    • Communicate status of repair orders to internal customers
    • Notify internal customers of changes or developments during the service/repair cycle

    Purchasing:

    • Order parts, shop supplies, tools, etc. needed to do the work
    • Organize and maintain equipment service and parts manual

     

    Cost Control and Reduction:

    • Provide estimates and recommendations to management of opportunities reduce fleet costs
    • Develop and maintain relationships with supplier network
    • Maintain waste control

     

    Supervision and Scheduling:

    • Delegating, supervising, scheduling and reviewing responsibilities of all maintenance shop mechanics
    • Scheduling repair and maintenance work orders by balancing customer needs with product and labor availability
    • Performing time card review and requests for time off maintenance shop mechanics
    • Conduct weekly training meetings and recommend technician training to the fleet manager
    • General management of the shop facility including building and equipment lot

     

    Other Duties as Assigned by the Fleet Manager:

    The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, or related, or a logical assignment to the position.

    Qualifications

    • Preferred candidates will possess advanced customer service skills with five (5) years of experience 
    • Previous supervisory experience preferred
    • Comprehensive knowledge of equipment and fleet vehicle maintenance is preferred
    • Practical knowledge of office procedures and customer relations
    • Working knowledge of personal computers and software packages including specific knowledge of MS Outlook, Word, and Excel.
    • Ability to work under stress and handle stressful situations
    • Ability to meet deadlines
    • Strong organizational skills

                              

    Working Conditions:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is frequently required to:

     

    1. Regularly walk; use hands to finger, handle, or feel objects and turn tools; reach and extend hands and arms; crawl, kneel and lay
    2. The employee will frequent lift, handle and maneuver engine parts and components and occasionally lift and/or move up to 80 pounds unassisted
    3. Must be safety and customer-focused, without exception
    4. Required safety equipment: Steel toe and/or metatarsal shoes, protective eye wear, hard hat, hearing protection, protective goggles, masks, face shields, welding gloves, etc.

     

    Additional Eligibility Qualifications

    1. Must possess a valid state driver’s license prior to employment
    2. This position requires the completion of a thorough background check including driving, employment and education verification, SSN eVerify, employment references, and pre-employment drug screening. In accordance with our Organization’s Drug and Alcohol policy, employees are required to participate in random, post-accident and reasonable suspicion drug and alcohol testing.

     

    AAP/EEO Statement 

    Beitzel Corporation is an Equal Employment Opportunity Employer. We provide opportunities without regard to any protected classes under applicable law.

     

     

    ADA Statement

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

     

    Other Duties

    This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time with or without notice.

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